Training Enablement Program Leader

Immediate need for a talented Training Enablement Program Leader. This is a 18+months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:24-39698
 
Pay Range:$29.28/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Provide leadership in collaboration with field service teams to create an individualized training plan for both onboarding team members and throughout employee tenure to coincide with market evolution.
• Supply monthly report to field service representative people leaders that identifies training needs and corresponding opportunities to execute leveraging installed base data and service delivery analytic tools (Trace, workforce deployment models, etc.).
• Drive improvements in customer experience through efficient and effective operations and customer communications processes.
• Lead and assist in daily technical training escalations, collaborating with others professionally to solve issues in cost-effective manner.
• Provide leadership, guidance, and creative solutioning for optimized organizational metrics for field-based training demand and directional forecasting.
• Responsible for acting as a subject matter expert in areas of ownership and leading critical project execution wing to wing across functions and in timely manner.
• Work with regional leads and global education teams on shared support models for education and training, integrating best practices for operations.
• Collaborate with field service leadership throughout the learning journey on successful mentor identification and outcomes, facilitation of train the trainer sessions, and offering regional customer support for pre/post technical training inquiries.
• Promote Lean methodology and execution with conviction and urgency in all operational touches of the training operations organization.
• Drive continuous, measurable improvement of training demand models for backlog tracking, headcount planning, and optimized utilization of training resources to achieve all education commitments.

Key Requirements and Technology Experience:

• Bachelor’s degree or equivalent experience in the technical, healthcare, or business environment.
• Demonstrated self-starter, self-directed, team-oriented individual who thrives in a fast paced, dynamic business environment.
• Project management experience with effective time management and organizational skills.
• Experience in Operations or Customer Service with demonstrated interpersonal and communication skills.
• Solid problem-solving skills (ability to manage and resolve conflict, communicate issues, and propose solutions to both internal team members and external customers).
• Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve, demonstrating a continuous improvement mentality to drive change management.
• Ability to energize, develop, and build rapport. Act with optimism, humility, and hustle.

Our client is a leading Electrical Logistics Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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