Customer Service Advocate I

Immediate need for a talented Customer Service Advocate I. This is a 06+ Months Contract opportunity with long-term potential and is located in El Paso, TX (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-65017

Pay Range: $17 - $17.25/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Receive and respond to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner
• Mitigate and prevents complaints from being escalated to resolve in initial contact
• Serve as the front-line resolution advocate on various members and/or provider inquiries, requests, or concerns
• Resolve basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution
• Maintain performance and quality standards based on established contact center metrics
• Provide customer service in a high pace contact center environment over the phone, via live chats and emails
• Document all members’ or providers’ information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications
• Remain up-to-date and adheres to quality standards, regulation, and all other policies to ensure quality, consistency, and compliance.

Key Requirements and Technology Experience:

• Skills-Customer Service/Call Center Experience, Bilingual-Spanish and Basic Computer Skills (Word, Excel, Outlook).
• Call Center experience
• Typing Speed- 40 WPM
• Excel Experience
• Critical Thinking
• Multitasker
• Time Management
• High School Diploma/GED
• Note-As a part of our hiring process, along with an option to directly connect with a Recruiter or apply online, we now offer a texting option to enhance your candidate experience.
• Click the link below which contains the job description and a few basic questions that will help you ensure this is a good fit and expedite the shortlisting process or you can directly email me.
  https://hire.glider.ai/connect/85157957

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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