Customer Service Advocate 1

Immediate need for a talented Customer Service Advocate 1  . This is a 06+ Months Contract (Possible Extension) opportunity with long-term potential and is located in El Paso, TX (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-65017

Pay Range: $17 - $17.25/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Location-El Paso, TX (Remote) – Candidate must be from El Paso, TX only.
  Preform outbound outreach to members for educational/ informational calls.
• Calls are documented and placed on a spreadsheet.
• Team provides education and information to vendors.
• Log in and send an email that they are available have a list of members to outreach and get systems up and running and call and document outcomes.
• Receives and responds to routine member and/or provider inquiries, requests, and/or concerns in an accurate and timely manner.
• Mitigates and prevents complaints from being escalated to resolve in the initial contact.
• Serves as the front-line resolution advocate on various member and/or provider inquiries, requests, or concerns.
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
• Maintains performance and quality standards based on established contact center metrics.
• Provides customer service in a fast-paced contact center environment over the phone, via live chats and emails.
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications.
• Remains up-to-date and adheres to quality standards, regulations, and all other policies to ensure quality, consistency, and compliance.
• Performs other duties as assigned.

Key Requirements and Technology Experience:

• Skills-Call Center experience is required, Bilingual in Spanish is required, Data Entry with a typing Speed of 40 WPM is required and Excel Experience is required.
• There is a Typing test required for this role. Kindly take test over a Laptop/Desktop and do let me know once completed. Link for the same is mentioned below:
• Typing:
  https://hire.glider.ai/assess/74339447
• Call Center experience is required.
• Bilingual in Spanish is required.
• Data Entry with a typing Speed of 40 WPM is required.
• Excel Experience is required.
• Critical Thinking, Multitasker and Time Management are highly preferred.
• Entry-level position typically requiring little or no previous experience OR equivalent experience acquired through accomplishments of applicable knowledge, duties, scope, and skill reflective of the level of this position

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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