Support Specialist in Washington, DC at Pyramid Consulting, Inc

Date Posted: 7/28/2019

Job Snapshot

Job Description

Immediate need for a talented Support Specialist with experience in the Financial Services Industry. This is a Contract to Permanent Opportunity and is located in Washington, DC. Please review the job description below.
Job ID: 18-28890
Key Responsibilities:
  • Customer Support: Provides professional, courteous, and quality systems support to all users in a timely manner. Responds to inbound calls, voicemail, web-submissions, emails and/or instant message to the Support Service Desk for assistance from users experiencing problems. Consults with users to identify needs and requirements.
  • System Support/Administration: Performs Windows system administrative support which includes adding and removing users, installing, troubleshooting, and maintaining hardware and software, monitoring system and network activity, and assisting with user desktop issues on a daily basis. Provides problem determination/resolution based upon personal experience and standard operating procedures, including immediate resolution where possible. 
  • Departmental Support: Evaluate business needs, objectives, and goals; researching products available and designating procedures to best meet those needs while not negatively impacting current architecture & applications. Develop documentation to support the use of hardware, software, and telecommunication products. May participate in and provide information for the strategic planning process and development of effective processes and procedures at the departmental level. Works independently or as a member of a team in a variety of roles from providing assistance to assuming task leadership.
  • IT Department inventory: Responsible for maintaining accurate inventory controls; monitoring and sustaining inventory to ensure product availability at all locations. Support the documentation of IT equipment; update inventory records to maintain accuracy and requesting additional equipment through procurement process; providing justification when required.
  • Other duties and projects as may be assigned or requested.
Key Requirements and Technology Experience:
  • Must have a minimum of four years' experience with supporting Windows based personal computers, Apple products (iPhone, iPad, MacBook), Blackberry smartphones, and software applications both remotely and at the desk side, including client operating systems (Windows 7; XP; Server 2003/2008; IOS; OS X), MS Office 2007/2010; Active Directory; Exchange Email; Backup and Recovery; Virus utilities; VPN; performance monitoring; etc.
  • Minimum of three years' experience in a customer service/call center environment, and/or helpdesk experience.
Our client is a leading Financial Services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.