Total Loss Advisor in Owings Mills, MD at Pyramid Consulting, Inc

Date Posted: 8/14/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/14/2019

Job Description

Immediate need for a talented Total Loss Advisor with experience in the Banking & Financial Industry.This is a 6+ Months Contract opportunity with long-term potential and is located in Owings Mills, MD. Please review the job description below.
 
Job ID: 19-07790

Key Requirements and Technology Experience:
  • Completing intake information for customer and insurance carrier notification of total loss
  • Evaluating vehicle values on accounts where the vehicle has been deemed as totaled (damage or theft)
  • Canceling any additional insurance products that were purchased through the dealership and capitalized in the customer's original loan balance
  • Faxing any missing documentation to insurance carriers in order to process insurance claims
  • Completing GAP claims on accounts that have purchased GAP insurance and a deficiency balance remains after the primary insurance settlement has been received
  • Initiating releasing titles to insurance carriers once settlement funds have been received and applied to the account
  • This is a phone based position and requires someone to be comfortable on the phones and have previous phone based experience
  • They really only need to be beginner level with Excel for the Total Loss role since it’s a call center position.
  • Customer Service/Collections Experience
  • Escalation/Resolution Experience
  • Assertive
  • Strong negotiation skills
  • Case management experience
  • Ability to deliver consistent and extraordinary service
  • High attention to detail (high quality and low error rates)
  • Ability to work well under pressure/thrives in challenging situations
  • Willingness to adapt to a high speed pace
  • Problem solver
  • Strong work ethic
  • Ability to manage average handle time
  • Flexibility
Our client is a leading Banking & Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.