ACC Customer Support in Rochester, NY at Pyramid Consulting, Inc

Date Posted: 6/10/2020

Job Snapshot

  • Employee Type:
  • Location:
    Rochester, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Immediate need for a talented ACC Customer Support with experience in the Telecom Industry. This is a 36+ Months contract opportunity with long-term potential and is located in Rochester, NY. Please review the job description below.
Job ID: 20-19669

Key Responsibilities:
  • Work in call center receiving calls from Agent and/or customers regarding service affecting issues.
  • Coordinate and assist in technical calls with customers, vendors, and client technicians as needed to identify and resolve equipment problems.
  • Coordinate testing schedule and assist Customer Project Managers, local exchange companies, and/or client technicians to isolate and resolve network or customer equipment problems.
  • Interface with internal departments (Provisioning, Billing, Sales, client's work center supervision, etc.).
  • Desired previous experience in the Telecom industry with service delivery (knowledge of circuit types, Internet protocol).
  • May be assigned any shift after training as this is a 24/7 center.
Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.  J2W:CB3


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