Business Systems Analyst in Basking Ridge, NJ at Pyramid Consulting, Inc

Date Posted: 6/30/2020

Job Snapshot

Job Description

Immediate need for a talented Business Systems Analyst with experience in the Telecom Industry. This is a 12+ Months contract opportunity with long-term potential and is located in Basking Ridge, NJ. Please review the job description below.
 
Job ID: 20-21504
 
Key Responsibilities:
  • Lead cross-organizational discussions to identify root cause and resolve complex customer issues
  • Develop and publish process metrics to improve performance of M2M operations.
  • Facilitate strategic discussions and brainstorm improvement opportunities with M2M operational teams
  • Perform data analysis to identify root cause of operational issues.
  • Re-design existing processes to streamline M2M operations.
  • Develop workflow and process map diagrams to drive detailed requirements and discussions
  • Host requirement sessions with user communities and document detailed requirements in one or more of the following areas: sales operations, contracting, customer MPN onboarding, Open Development device certification, FOTA, VPP partnership, ThingSpace self-care, provisioning and activation.
  • Interface with IT and PMO organizations to develop system enhancements.
  • Manage delivery timeline to implement and streamline M2M processes.
  • Manage activities to introduce new processes and systems to operations.
  • Monitor process performance to drive improvement and ongoing process/system enhancements.
Key Requirements and Technology Experience:
  • Bachelor's or Master’s Degree in technical field including CS/System Engineering.
  • Atleast 10 years of relevant experience in a major retailer Supply chain and catalog management skill
  • Analytical skills and experience in developing user stories, and data modeling.
  • Demonstrated facilitation and project management capabilities with track record of accomplishing goals on deadline.
  • Excellent written and verbal communication skills.
  • Energetic and proactive with a strong sense of urgency.
  • Strong multi-tasking skills with attention to detail.
  • Ability to present complex ideas in simple terms and obtain buy-in from stakeholders.
  • Ability to translate market/customer needs into well-conceived, cost effective solutions and proposals.
  • Ability to effectively interact with all levels of management across various organizations.
  • Technical aptitude with good understanding of IT, finance, contracting, onboarding, private network, revenue assurance, provisioning and device/network management processes.
  • Knowledge of one of more systems: , MyBiz/VEC, SalesForce.com, ThingSpace Manage, M2M Operational Center, OD Portal, DMD, UWS/IoT Order Flow, Vision/CPI.
  • Proficiency in JIRA, Agile Process, Microsoft Word, Excel, Power Point, Visio.
Our client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. 
  J2W:CB3