Customer Service Representative-2 in Topeka, KS at Pyramid Consulting, Inc

Date Posted: 7/12/2020

Job Snapshot

Job Description

Immediate need for a talented Customer Services Representative with experience in any industry. This is 12 Months contract opportunity with long-term potential and is located in Topeka, KS. Please review the job description below.
Job ID: 20-20081
Job Description:
Position involves processing applications and files for potential and current providers, which involves communicating with the providers to answer questions, resolve issues and clarify information as well as directly with the client to review and get approval on applications and updates
1. What are 3 must have technical skills?
a. Ability to access and retrieve information using a PC
b. A basic understanding of Microsoft Office products.
c. Must demonstrate the ability to listen, talk, type and perform research simultaneously using various research channels, both online and hard copy.
2. What are 3 must have soft skills?
a. Must be able to maintain confidentiality.
b. Regular and predictable attendance is an essential job function.
c. Communicate via telephone, written correspondence, and/or in person using critical thinking skills to determine needed course of action and resolve inquiries or complaints with appropriate tone and content.


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