Customer Services Representative in West Sacramento California USA, CA at Pyramid Consulting, Inc

Date Posted: 6/14/2020

Job Snapshot

Job Description

Immediate need for a talented Customer Service Representative with experience in any industry. This is 12 Months contract opportunity with long-term potential and is in West Sacramento, CA Please review the job description below.
 
Job ID: 20-17564
 
Job description:
  • Provider Agents are responsible for responding to general to moderately complex provider telephone calls, troubleshooting and responding provider issues, and conducting outbound call campaigns.
  • Answers telephone calls using an automated system and responds to general to moderately complex provider questions and/or forwards calls to appropriate personnel.
  • Researches provider calls/inquiries and responds to appropriate parties in accordance with service level agreements (SLAs).
  • Records calls in a customer relationship management (CRM) ticketing solution, troubleshoots and resolves provider requests and updates provider history with results of inquiry to include proper documentation.
  • Interfaces with team personnel, management, and customers in reference to customer service issues.
  • Conducts outbound calls to providers or their agents in response to voicemail inquiries, customer direction or other business needs.
 
Basic Qualifications
• High school diploma or G.E.D.
• 6 months minimum, prefer one or more years of customer service or other telephone experience
• Experience working with organizational functions and personnel
• Experience working with fax machines, computer software, and telephone technology
• Experience working with and skilled in the use of help desk software
 
Our client is an IT and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
 
 
 #DEL
 
 
 
  J2W:CB3

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