Customer Service Advocate

Immediate need for a talented Customer Service Advocate. This is a 03+months Contract to Hire opportunity with long-term potential and is located in Oklahoma(Remote). Please review the job description below and contact me ASAP if you are interested. 

Job ID: 25-85532

Pay Range: $18 - $19/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Shift Timing: Training: 8AM-4:30PM CST Monday – Friday (half hour break) - 4-week (nesting 2 weeks) – NO TIME OFF – CAMERAS ON (needs to be in professional setting and dressed appropriately for work)
• Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers.
• Adhere to all key performance metrics and expectation set by direct leader, health plan, and client . 
• Performance metrics – attendance, quality, CSAT & DSAT scores, Aftercall, hold time, average handle time, first call resolution. (Teams status should stay green)

Key Requirements and Technology Experience: 

• Key Skills; Healthcare call center experience 1 to 2 years
• Communication skills
• Time management and adaptability
• Education/Certification: High school Diploma
• 3 must-have hard skills stack-ranked by importance
• Customer service oriented / communication skills / time management and adaptability / decision making & problem-solving skills / empathy
• Multitasking using multiple systems – 3 monitors with 10 applications running at once / computer and technical proficiency
• Microsoft & teams

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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