BMC Remedy/Helix Specialist

Immediate need for a talented BMC Remedy/Helix Specialist. This is a 12+months contract opportunity with long-term potential and is located in Columbus OH(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-86467
 
Pay Range: $67 - $68/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Working within Remedy Data and Configuration tool
• Working with Helix Digital workplace studio
• Building Service catalog items including underlying workflows and forms.
• Working with and building REST API's
• Building and running SQL Queries with PostgreSQL
• Supporting ITSM
• Supporting Incident Management
• Supporting ITOM
• Supporting Problem Management
• Supporting Case Management

Key Requirements and Technology Experience:

• Key Skills: BMC Helix/Remedy, Helix Digital Workplace Studio, ITSM, SQL.
• Proficiency in BMC Helix ITSM for managing assets, incidents, problems, changes, and service requests.
• Expertise in Helix Digital Workplace Studio for configuring and customizing service requests.
• Skills in integrating Helix with other systems using Helix Integration Service (Orchestration/BAO) and REST APIs to extend Helix functionalities and enable third-party integrations.
• Working in a team environment with low direct oversight. Work is shared and aligning to standards is critical.
• The ability to configure Helix Digital Workplace, including creating forms and workflows.
• Strong troubleshooting skills to diagnose and resolve issues within the Helix platform.
• Analytical thinking to evaluate external processes and workflows.
• Proficiency in SQL queries, particularly with PostgreSQL, for data management and retrieval.

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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