Senior Desktop Support

Immediate need for a talented Senior Desktop Support. This is a Fulltime opportunity with long-term potential and is located in Boston MA (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 26-13981

Pay Range: $64000 - $65000/annum.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Provide day-to-day IT support operations at clinical locations using the ServiceNow 
• ticketing system which includes traveling on site to clinics.
• Provide support for end-user experience - such as onboarding, technical installation 
• of hardware, answering technical questions and following up with users.
• IT Support for any escalations from a clinical location.
• Diagnose, troubleshoot, and resolve a wide variety and range of hardware and 
• software related problems with operating systems, applications (including vendor 
• software packages), replacing parts as required.
• Adapt to new technologies, process new information and help customers through 
• technological changes. Improves and implements procedures as needed and/or 
• assigned.
• Assist the clinical staff by maintaining IT readiness for day-to-day operations.
• Management of IT assets including
• Receiving large orders of equipment
• Manage assets at current storage locations.
• Daily shipping of devices to locations on demand
• Managing shipping and returns of assets from remote staff.
• Support project work which includes but not limited to the following:
• New product Rollouts
• Department moves and buildouts.
• Refresh of Desktop IT equipment.
• Provide training and directions to other Desktop members as needed.
• Provide feedback on staff to management.
• Desktop Support provide technical support to the enterprise.
• This function includes -employees working on incident management response and restoration; determination of 
• issue priority, provisioning, and service request fulfillment; installations, upgrades, and 
• releases/deployments; and problem management analysis and resolution.

Key Requirements and Technology Experience:

• Must have skills: - DESKTOP, SERVICENOW, WINDOWS, HARDWARE. 
• Support Remote and Work-From-Home Staff
• Be proficient in oral and written communication
• Have skills in data analysis and solution development
• Effective time and resource management
• Strong deductive skills for system analysis and problem-solving
• Ability to manage multiple activities
• Advanced proficiency with Microsoft Office, Windows OS, HP hardware, and related 
• technologies.
• Analyzes and investigate complex IT issues as they arise
• In-depth knowledge of PC hardware and peripherals.
• Experience with Windows OS, Imaging, Active Directory, Exchange, VPNs, Citrix, Data 
• Migration.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.
 
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