HR Service Center Representative II

Immediate need for a talented HR Service Center Representative II. This is a 12+ Months Contract opportunity with long-term potential and is located in Atlanta, GA(Remote; but the 1 month training would be onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-88583

Pay Range: $17 - $18/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Location: Atlanta, GA 30354 (Remote) (This is a remote position and a person have to come in-person for 4 weeks training)
• Work schedule- Mon- Fri- 8:30 -5: 30 PM EST
• Responsible for the accurate and timely retrieval and dissemination of non-revenue pass travel information to employees, retirees, and survivors.
• Provides customer service in a call center environment by retrieving information from online resources and interpreting the information and providing the appropriate response to the customer.
• Performs non-revenue travel updates and case notes in appropriate systems. Communicates effectively and efficiently with all levels of personnel.
• Examples of, but not limited to, functions performed:
• Manages information with high level of confidentiality.
• Communicates with all levels of employees, retirees, survivors, and vested employees.
• Completes cases within timeframes listed in service level agreements.
• Provide customer service via phone to active, inactive, retired, survivors involving non-revenue travel related issues.
• Respond to non-revenue pass travel emails from active, inactive, retired, and survivors.
• Utilize online chat functionality to provide non-revenue customer service.
• Other duties as assigned.

Key Requirements and Technology Experience:

• Key skills; Customer Service
• Typing 35 WPM
• Airlines industry experience
• College degree preferred or equivalent customer service experience.
• Should be highly proficient in verbal and written communication.
• Should be proficient in math and English grammar and be able to communicate intelligently over the telephone and through written correspondence.
• Must be able to type 35 WPM.
• Should exhibit good judgement and decision-making abilities, and the ability of work with minimal supervision.
• Should be well organized and must be a team player.
• Must be performing satisfactorily in present position.
• Previous airline experience is desired and will give the candidate a competitive edge.
• Effective oral and written communication skills necessary to interact with all levels of internal and external audiences.
• Having reliable internet for remote work
• Ability to identify and evaluate customer inquiries and problems.
• Strong customer service focus.
• Ability to operate a PC in a Windows environment. Typing 35 WPM.
• Must be able to work in a confined office environment.
• Must be mentally/physically capable of handling stress and diffusing difficult call situations.
• Extended periods of sitting and talking on the telephone (70-85% of work time spent on telephone) and using computer.
• Wearing phone headset is required.
• Reliable internet for remote work

Our client is a leading Airlines Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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