Mainframe Production Support

Immediate need for a talented Mainframe Production Support. This is a 12+months contract opportunity with long-term potential and is located in Plano, TX/ Chandler, AZ(Hybrid). Please review the job description below and contact me ASAP if you are interested. 

Job ID: 25-87338

Pay Range: $60 - $70/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide day to day production application support.
• Investigate and troubleshoot issues on banking platform and associated applications, participate in incident bridges, ensuring all required individuals are on the call and are actively seeking to resolve the issue(s).
• Provide technical support on payments applications, providing in-depth technical analysis as required on varying platforms in the event of issues being reported, as well as following up post issue to investigate and determine root cause, identifying and implementing mitigating solutions to ensure issues do not reoccur.
• Document and maintain operational procedures including documents used to resolve issues, problem tickets, as well as ensuring all contingency related documents are accurate and up to date.
• Fulfil risk, audit, and regulatory requests.
• Stakeholder management across GTO, particularly with CIO and business partners.
• Engage in initiative work as and when required.

Key Requirements and Technology Experience: 

• Key Skills; Mainframe, COBOL, JCL, production support
• Technology background, ideally with at least five years on work experience in Mainframes COBOL, JCL, IMS DB/DC, DB2, BMC utilities, REXX, MarkIV, TWS, CA7, FILE MANAGER, TSO, Endevor, release management tools, Dump Reading, Transmission protocols (NDM, FTP), APIs, MQ, ticketing systems, Client utilities, Microsoft Office Products, Web technologies a plus, excellent communication skills, Root Cause Analysis.
• Experience with SQL Database query language, Client and other monitoring tool exposure.
• Experience in application support processes including incident management, release management, risk governance, etc.
• Knowledge and experience in problem and conflict management
• Dedicated in process improvements and tool improvements to make the entire project execution more efficient and simplified.
• Ability to work and manage stakeholders across business and technology groups who are based in various locations as required.

Our client is a leading banking Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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