Consumer Complaints Analyst

Immediate need for a talented Consumer Complaints Analyst. This is a 06+ Months Contract opportunity with long-term potential and is located in New York NY(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-84174

Pay Range: $40 - $44/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Investigate complaints received from regulatory and government agencies thoroughly and impartially.
• Analyze case details, review supporting documentation, and identify key issues to address in responses.
• Prepare clear, concise, and professional written responses tailored to meet the requirements of each agency.
• Collaborate with internal departments to gather relevant information and coordinate responses.
• Maintain accurate and detailed records of all complaint investigations and resolutions.
• Ensure all responses are submitted within established deadlines.
• Stay up to date with industry regulations, standards, and best practices to ensure compliance.

Key Requirements and Technology Experience:

• Skills-Consumer Complaints / Regulatory Complaints, Legal/Insurance and Compliance
• Meticulous attention to detail: Ability to ensure accuracy in documentation and responses.
• Excellent verbal and written communication skills: Craft professional correspondence and articulate findings with clarity, confidence, and professionalism.
• Well-organized and able to work with limited supervision: Demonstrate initiative and self-sufficiency in managing responsibilities.
• Ability to multi-task and effectively manage competing priorities: Maintain focus and deliver results in a fast-paced environment.
• Strong interpersonal skills: Communicate effectively with internal and external clients, maintaining a high degree of clarity, confidence, and professionalism.
• Strong analytical and investigative skills.
• Proven ability to meet deadlines and manage multiple cases simultaneously.
• Proficiency in using office software (e.g., Microsoft Word, Excel, and Outlook).
• Familiarity with insurance industry regulations or experience in a regulated environment is preferred.
• Bachelor’s degree in business, communications, or a related field, or equivalent work experience.
• Prior experience working as a paralegal for a law firm or corporate legal department of an insurance company preferred, but not required.
• A certificate from a Paralegal Studies program is a plus.
• This position is ideal for individuals who are passionate about ensuring fair outcomes and maintaining high standards of regulatory compliance.

Our client is a leading finance and insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
  J2W:CB3