Senior Training Delivery Specialist.

Immediate need for a talented Senior Training Delivery Specialist. This is a 12 months contract opportunity with long-term potential and is located in San Antonio, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-91535

Pay Range: $35 - $40/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Coach Managers on:
• Effective time management and work prioritization
• Develop Contact Center Representatives through best-in-class coaching techniques and practices
• Leading effective team huddles
• Creating huddle boards
• Creating a continuous improvement culture
• Celebrating and sustaining individual and team success
• Facilitate group learning sessions for Front-line Managers
• Facilitate individual meetings with mid-level Management:
• Coach Directors on ways to support Claims University programs
• Prepare Directors to implement the Claims University program responsibilities
• Discuss program feedback and student performance issues
• Facilitate small focus groups to gather information used for program improvement
• Communicate program, team, and individual information via written (email, Slack, or MS Word Doc) and Face-to-Face meetings
• Assist in gathering, reviewing, analyzing, and reporting program results and progress using MS Word, MS Excel, and MS PowerPoint.

Key Requirements and Technology Experience: 

• Key Skills; Coaching, Training, Adult Learning, LMS
• Coaching skills (1-2 years’ experience) utilizing best-in-class coaching techniques
• Training facilitation
• Adult learning principles
• Small group facilitation (meetings)
• Proficient in MS Word, PPT, Excel
• Ability to interact with all levels of Management
• Effective communication skills (Written and Verbal)
• Effective presentation skills using MS Word, Excel, and PowerPoint
• Ability to identify and describe behavior that leads to desirable outcomes
• Ability to work autonomously
• MS Word, MS Excel, MS PowerPoint
• Effective presentation skills
• Assist in gathering, reviewing, analyzing, and reporting program results and progress
• Thinking in both abstract and concrete
• Must also attend to details
• Task-oriented but able to work with others
• Tolerance for ambiguity
• All Services shall be performed at client facilities.
• All Services shall be completed in accordance with the Agreement as well as the prescribed client's plans, processes, procedures, specifications, and guidelines as may be identified in this SOW or as otherwise directed by the client.
• All Deliverables and materials furnished under this SOW shall be considered work made for hire and the property of the client.

Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy