Customer Service Advocate I

Immediate need for a talented Customer Service Advocate I. This is a 06+months contract opportunity with long-term potential and is located in USA (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-84936

Pay Range: $17 - $17.50/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• As per the client's request, please complete the two assessments with the links provided below:-
• Computer Literacy Assessment:-
  https://hire.glider.ai/assess/63624421
• Spanish Proficiency Assessment:-
  https://hire.glider.ai/assess/34698189
• Note: Schedules can vary drastically since we are 24/7 operation to include working weekends and holidays.
• Hours: NO MORNING SHIFTS AVAILABLE
• Training 9a to 6:30p CST (2 Weeks) Monday to Friday Saturday& Sunday Off
• Precepting Shift 11:30a to 8p CST (3 Weeks) Thursday and Sunday Off
• Production Schedule Open Availability and Flexibility (looking to hire Mid Shift) (3 weeks).
• Answer incoming healthcare contact center calls and route appropriately to clinical staff.
• Gather and verify demographic information and document calls using standard computer software and systems.
• Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls; escalate crisis calls according to standard operating procedures.
• Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance.
• Answer inbound call and make outbound calls according to department policies and procedures.
• Use active listening skills and interviewing techniques to accurately identify caller’s presenting concerns.
• Identify and employ alternative approaches to communicate with callers when encountering barriers.
• During training – attendance is key metric.
• Need to attend training 100% of the time for the first 2 weeks, any days missed will result in valuable information missed that make it difficult to catch up.
• There is a set curriculum and agenda.
• Candidates who miss training time have not historically been successful in the role.
• 5 weeks post-training: Quality, Adherence, Productivity, Documentation, Attendance will be measured regularly.

Key Requirements and Technology Experience: 

• Key Skills; Customer Service/Call center, Managed Care & Computer Literacy and Bilingual/Spanish  
• Bilingual in English and Spanish (looking for 4 bilingual candidates for this class)
• Call Center/customer service experience: 3 to 6 months required
• Flexible in schedules (365-day operations, including holidays)
• Typing and computer knowledge – 30+ WPM, customer service skills and basic computer literacy
• MUST be able to attend first 5 weeks of training with no time missed
• High School Diploma.
• Windows, Outlook

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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