Junior Conversational Designer(Telephony)

Immediate need for a talented Junior Conversational Designer(Telephony). This is a 06 months contract opportunity with long-term potential and is located in Columbus OH(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-84935
 
Pay Range: $40 - $45/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Design and optimize IVR and telephony conversational experiences, ensuring intuitive call flows and natural voice interactions.
• Familiar with UX conversational design industry standards and principles.
• Familiar with standard UX design processes and research methodologies.
• Translate customer needs and insights into conversational solutions.
• Familiarity with technologies and platforms including chatbots, IVR, LLMs, AI, etc.
• Collaborate with UX team members on the design of multiple virtual assistants and their NLU models.
• Collaborate on improving the models and ensuring seamless integration into conversational interfaces.
• Assisting in research activities and creating prototypes for user testing to continually improve the conversation.
• Familiarity with software used for conversation design, prototype creation and NLU testing.
• Collaborating with copy writers and subject matter experts throughout the company to ensure consistency, accuracy, and compliance .
• Staying up to date on the latest conversational design trends and technologies.

Key Requirements and Technology Experience:

• Key Skills: Conversational, IVR, Telephony .
• Proven experience in IVR or telephony conversational design, ideally within enterprise-scale systems.
• Strong understanding of UX design processes, research methodologies, and conversational best practices.
• Familiarity with chatbots, LLMs, NLU, speech recognition, and AI-driven platforms.
• Experience using conversation design tools (e.g., Voiceflow, Dialogflow, Genesys, Avaya, Nuance, or similar).

Our client is a leading Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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