Senior Systems Engineer

Immediate need for a talented Senior Systems Engineer. This is a 12 months contract opportunity with long-term potential and is located in Westlake, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-78877

Pay Range: $70 - $75/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provide systems engineering support for Contact Center environments, ensuring stability, performance, and reliability of infrastructure.
• Work with call recording platforms, supporting configuration, monitoring, and troubleshooting activities.
• Perform Linux and Windows Server administration, including installation, configuration, patching, and system optimization.
• Develop and maintain automation scripts using PowerShell or Bash to streamline system operations and administrative tasks.
• Support call recording solutions, with willingness to learn and gain hands-on experience with NICE/Nexidia technologies.
• Participate in system upgrades, migrations, and integration projects within the Contact Center environment.

Key Requirements and Technology Experience: 

• Key Skills; Contact Center, Call Recording, PowerShell
• Minimum 10 years voice/digital experience
• Strong leadership and organizational skills
• Excellent communication and presentation skills with strong problem solving and analytical skills
• Expertise with Agile (Scrum, Kanban) delivery and software design, development, test and operational automation
• Proven ability to work independently and professionally in high pressure/visibility situations within tight timeframes
• Understanding of enterprise-scale platform architecture to which includes considerations for high availability and business continuity.
• Familiar with data communication protocols such as Web, telephony, and other protocols: HTTP, SIP, TLS/SSL, TCP/IP, SNMP, LDAP, RDP, SDP
• Familiarity with Docker and container-based development and deployment practices
• Experience with CI/CD pipelines and utilizing uDeploy and/or Ansible
• Proficiency managing, configuring and tuning Linux operating systems
• Working knowledge of VoIP, SIP and data applications/networking

Our client is a leading Financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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