Production/Operational Support

Immediate need for a talented Production/Operational Support. This is a 12 Months Contract opportunity with long-term potential and is located in Plano , TX (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-92844

Pay Range: $50 - $53/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Act as a technical leader within the Operations team to develop next-generation telematics and connected car systems, enhancing key infrastructure services such as security, availability, and performance.
• Guide team members on application support best practices.
• Develop procedures and runbooks for operational and security aspects of the platform.
• Demonstrated expertise in AWS, MongoDB, Datadog (or similar tools), and Python/Java.
• Troubleshoot customer issues as needed, documenting details in JIRA and the PagerDuty on-call system.
• Review and triage escalated service and support requests.
• Utilize DevOps automation tools, including GitLab build jobs.
• Handle ad-hoc data and report requests from various functional teams.
• Provide on-call support for P1 issues during weekends and holidays on a rotation basis.

Key Requirements and Technology Experience:

• Skills-“ AWS”, “MongoDB” , "Monitoring Tools" OR “Datadog”
• Bilingual – Japanese and English (Business level required)
• 5 years of Operations / Production Support experience, including P1/P2 incident management, root cause analysis, and stakeholder communication
• Hands-on experience with:
• AWS (EKS, CloudWatch)
• MongoDB
• Monitoring tools such as Datadog (or similar)
• Basic scripting or automation skills (Python or Java)
• Familiar with tools like JIRA and PagerDuty
• Experience with DevOps / CI-CD pipelines (GitLab, Jenkins, etc.)
• Knowledge of Kubernetes or ElasticSearch
• Exposure to AI/ML operations
• Over 10 years of professional experience
• Proficiency in Japanese language
• Minimum 5 years of experience in Operations Support projects, including handling P1/P2 incidents, crisis management, communication, and stakeholder reporting.
• Experience with tools such as JIRA, Datadog, and MongoDB clients (Robo3T, Compass)
• Knowledge of AWS EKS, Kubernetes, DevOps automation, and CI/CD pipeline development.
• Monitoring: Practical experience with monitoring tools like AWS CloudWatch, Datadog, and Elastic Search, including creating monitors in Datadog.
• Ability to collaborate across different geographic regions
• Experience with AI/ML algorithms
• Experience with Digital Key and / or Remote Services

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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