Care Management Support Coordinator II

Immediate need for a talented Care Management Support Coordinator II . This is a 03 Months Contract opportunity with long-term potential and is located in U.S.(Remote-CST Zone). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-90889

Pay Range: $21 - $23/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Supports administrative care management activities including performing outreach, and scheduling services.
• Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines. 
• Additional staff needed due to business fluctuation.
• HIGH VOLUME Outbound calls to members, providers, and staff  
• 60-120 calls a day – heads down and on phones for 8 hours a day.
• Call Center making outbound calls supporting Care management Team  
• Fast Paced Call Center -making outbound calls to existing members. 
• Calling existing members and discussing member’s care/ medical reasons for members to sign up for the program.  
• Enrolling members into Care Management program 
• Production/Sales based role-They will be monitored on the number of members they sign up for program, call volume and caseload 
• Making a minimum of 60 calls per day in a fast-paced environment 
• Data Entry into True Care 
• Ability to navigate multiple systems. 
• Excel exp required for basic reporting.  
• Healthcare experience required! 
• Call Center Experience Required 
• Sales experience highly preferred ability to make sale pitch to existing members 
• Role may change at some point-must be open to change and flexible on types of calls they are making (depends on need of business) they will remain on the phones but the types of calls they handle can vary.

Key Requirements and Technology Experience:

• Skills-Healthcare experience, Call center experience and Data Entry
• Years of experience required: At least 2 years prior Healthcare experience.  
• 1-2 years’ experience in fast paced call center environment around 100 calls a day 
• Needs longevity in OUTBOUND call center experience  
• Ability to navigate multiple systems. 
• Excel exp required for basic reporting.  
• Healthcare experience required! 
• Call Center Experience Required 
• Production/Sales experience 
• Disqualifiers: No call center experience, job hopping (please state if contract), state the why on gaps of employment, limited experience listed above.  
• Shift Timing - 8a-5p Mon-Fri in cst time zone sitting. No OT offered/required.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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