Program Manager IV

Immediate need for a talented Program Manager IV. This is a 08 months contract opportunity with long-term potential and is in Atlanta GA (Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job Diva ID: 26-08484
 
Pay Rate: $86 - $88/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Engagement Strategy & Program Design
• Own the end-to-end strategy for scaled partner engagement and feedback within client Program.
• Design and operationalize scalable engagement mechanisms (surveys, advisory councils, Voice of Partner feedback sessions, always-on feedback loops) that inform MVP and future-state program design.
• Establish repeatable frameworks and KPIs (survey response rates, partner satisfaction, feedback themes) to measure partner sentiment, validate assumptions, and assess program health and impact.
• Partner Communications Strategy
• Lead program-level partner communications strategy, including launch workbacks, comms briefs, intake management, cross-functional alignment with Partner Marketing, and execution tracking across commercial model workstreams.
• Establish governance (DACE, intake processes, SOPs) to clarify ownership of comms deliverables and ensure a unified partner narrative.
• Define and track communications KPIs (e.g. open rates, CTR, clarity/sentiment) to measure effectiveness and partner understanding.
• Partner Insights & Satisfaction
• Own the GPP Voice of Partner (VOP) research strategy, embedding structured qualitative validation and quantitative sentiment measurement into MVP and GA program milestones.
• Lead qualitative research sprints in partnership with research teams to pressure-test program mechanics and commercial models
• Stand up and scale quarterly NPS/PSAT measurement across commercial models.
• Define survey design, cadence, governance, and reporting framework in partnership with customer research team and program owners.
• Establish baseline benchmarks and synthesize cross-segment insights into actionable recommendations that influence roadmap and GTM decisions. 
• Always-On Feedback Loop
• Lead implementation and governance of our always-on partner feedback loop (powered by Canny.io), including intake, triage, tagging, and cross-functional routing.
• Drive adoption and engagement across pilot cohorts, establishing transparent “You said / We did” reporting.
• Partner with product team to ensure feedback informs roadmap prioritization and portal enhancements.
• Deliver monthly insights on engagement, sentiment trends, and actionable themes to leadership.
• Define scale plan for expansion across additional commercial models post-pilot.
• Program Leadership Council (PLC)
• Serve as single-threaded owner for PLC strategy and governance, defining and evolving the overall structure, operating model, and engagement cadence.
• Act as PMO for all PLC engagements including agenda prioritization, ownership, and decision framing.
• Consolidate partner input, maintain the PLC decision log, and deliver executive-ready post-session summaries, internal communications, and post-event surveys.
• Track and drive visible follow-through on program enhancements and pilots influenced by PLC feedback.
• Program Launch Support & Execution
• Partner with commercial model leads to ensure engagement and communications requirements are embedded in BRDs, launch workbacks, and roadmap milestones.
• Collaborate with Partner Marketing, Support, and Enablement to drive field and partner readiness.

Key Requirements and Technology Experience: 

• 10 years of experience in partner programs, GTM strategy, ecosystem operations, channel strategy, program management, or related roles within a B2B SaaS or technology platform environment.
• Demonstrated success designing and scaling partner engagement and communications strategies across complex, multi-product ecosystems.
• Experience leading program-level communications, including launch planning, stakeholder alignment, intake governance, and KPI-driven performance measurement.
• Exceptional written and verbal communication skills, with the ability to craft clear narratives  across complex, cross-functional initiatives and facilitate executive- or partner-facing forums or advisory councils.
• Experience embedding structured feedback mechanisms (e.g., advisory councils, NPS/PSAT, qualitative research, always-on feedback tools) into program or product lifecycles.
• Proven ability to drive cross-functional initiatives across Product, Marketing, Legal, Finance, and Partner-facing teams within a matrixed organization.
• Strong program management discipline, including governance frameworks (e.g., DACE), intake processes, milestone tracking, and executive-ready reporting.
• Analytical mindset with the ability to translate partner insights, sentiment data, and KPI data into actionable roadmap and GTM recommendations.
• Ability to operate with autonomy in ambiguous environments, balancing strategic thinking with hands-on execution.
• Preferred / Bonus: Experience scaling partner programs globally across multiple segments or commercial models. Familiarity with PRM platforms, CRM tools (e.g., Salesforce), survey tools, or feedback platforms (e.g., Canny).

Our client is a leading IT industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy 

.

#sanJ2W:CB3