Customer Service Representative

Immediate need for a talented Customer Service Representative. This is a 12+months contract opportunity with long-term potential and is located in Grandview Heights, OH(Hybrid). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-88665
 
Pay Range: $18 - $18.50/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
• Assist clients with account-related questions, transactions, and troubleshooting issues.
• Provide accurate information on financial products and services.
• Escalate complex issues to the appropriate departments when necessary.
• Maintain up-to-date knowledge of company policies, procedures, and compliance requirements .
• Document all customer interactions in CRM systems with attention to detail .
• Collaborate with internal teams to ensure a seamless customer experience .

Key Requirements and Technology Experience:

• Key Skills; Customer Service, Admin, Data Entry, Finance or Financial .
• Associate’s or Bachelor’s degree preferred (Business, Finance, or related field a plus).
• 1–2 years of experience in customer service; financial services industry experience is a strong plus.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Ability to multitask and work in a fast-paced environment.
• Proficiency with customer service software and Microsoft Office Suite.
• Knowledge of financial products, investment accounts, or banking services is a bonus .
• Competitive salary and benefits package.
• Opportunities for growth and advancement.
• Supportive team environment .
• Ongoing training and development .

Our client is a leading Electrical Logistics Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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