Customer Success Manager

Immediate need for a talented Customer Success Manager . This is a 03 months contract opportunity with long-term potential and is located in Lincolnshire , IL (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-01263

Pay Range: $40 - $42/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Travel to customer locations to provide on-site technical support and equipment repairs
• Diagnose, troubleshoot, and repair laptops, desktops, and printers
• Perform hardware replacements, installations, and break/fix services
• Manage daily service dispatches and accurately document work completed
• Communicate professionally with end users and internal teams
• Follow established service procedures, safety guidelines, and SLAs
• Participate in on-call rotation and after-hours support as required
• Value Proposition & Customer Engagement: Effectively "sell" the benefits of switching to the Sync platform.
• Address customer concerns, highlight new capabilities, and clearly articulate the value proposition to drive adoption.
• Stakeholder Identification: Proactively navigate Salesforce (SFDC) and the partner seller network to identify and engage the correct customer and internal contacts for each migration account.
• Commercial Analysis: Utilize the "Calc Tool" to provide customers with a clear estimate of the commercial impact and potential changes at their next renewal, facilitating a smooth commercial transition.
• Change Management & Communication: Clearly articulate the migration plan to all stakeholders.
• This includes detailing the process, defining roles and responsibilities (RASCI), and outlining the user training strategy.
• Cross-Functional Coordination:
• Partner closely with the Global Business Unit Program Manager to coordinate the technical execution and operational aspects of the migration.
• Liaise with our change management & communication team to address and resolve any sales process issues or escalations that may arise.

Key Requirements and Technology Experience:

• Key Skills:["Customer Success", "Program Management", "Platform Migration", "Salesforce (SFDC)", "Change Management", "Technology Adoption", "Stakeholder Management"].
• Strong background in a sales, pre-sales, or customer success role with a proven track record of managing customer relationships and driving technology adoption.
• Proven experience in program or project management, preferably within a technology or software environment, with the ability to manage a complex process from start to finish.
• A "seller" mindset with the ability to persuade and influence stakeholders by emphasizing value and business outcomes.
• Proficiency with Salesforce (SFDC) for account and contact management.
• Excellent communication and presentation skills, with the ability to articulate complex changes to both technical and non-technical audiences.
• Experience with financial modelling or using tools to estimate commercial impact is a significant plus.
• Ability to work independently and navigate a complex, matrixed organization to achieve results.

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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