Claims Process Optimization Analyst

Immediate need for a talented Claims Process Optimization Analyst. This is a 12+ Month contract opportunity with long-term potential and is located in San Antonio, TX (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-92118
 
Pay Range: $20 - $26/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Review and improve end-to-end processes within the claims lifecycle (not performing claims work directly).
• Partner closely with claims adjusters, repair teams, process owners, IT, and data partners.
• Help determine how work moves between different adjuster groups.
• Support oversight of repair processes, vendor utilization, home inspections, and member experience workflows.
• Contribute to additional living expense management workflows.
• Analyze cost, performance metrics, and operational data.
• Drive projects tied to efficiency, accuracy, and modernization of claims operations.
• Use tools such as Excel, Word, PowerPoint, Tableau, and internal reporting dashboards.
• Present insights and recommendations to leadership at director and executive levels.
• Analysts oversee one major experience area.
• Manage 2–5 large initiatives (“big rocks”) at any time.
• Coordination required across ~3,000 adjusters.

Key Requirements and Technology Experience:

• Skills-Tableau experience.
• Experience with Guidewire Claims Center.
• Jira or Jira Workforce Management (JWM).
• Preferably 4+ years of claims experience.
• Strong analytical background, with experience reviewing or improving operational processes.
• Ability to use data to make informed decisions and evaluate performance.
• Tableau experience.
• Experience with Guidewire Claims Center.
• Jira or Jira Workforce Management (JWM).
• Demonstrated ability to measure KPIs and manage process performance.
• Experience supporting or coordinating with process owners, adjusters, or workflow teams.
• One-round interview, typically 30–45 minutes.
• Behavioral questions focused on process improvement, data use, measurable results, and resolving issues.
• Answers should tie back to claims or process improvement experience.
• The role does not perform underwriting, renewals, or disbursements.
• Underwriting exposure is minimal and handled by separate teams.
• This is a process-focused, strategic, and operational improvement role.

Our client is a leading Banking, Financial Services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration
 
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