Customer Service Advocate

Immediate need for a talented Customer Service Advocate. This is a 03+ Months Contract opportunity with long-term potential and is located in Hawaii (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-80522

Pay Range: $18 - $19/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Respond to member/provider calls .
• Receives and responds to routine member and/or provider inquiries, requests and/or concerns in an accurate and timely manner .
• Mitigates and prevents complaints from being escalated to resolve in initial contact .
• Serves as the front-line resolution advocate on various members and/or provider inquiries, requests, or concerns.
• Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for further resolution.
• Maintains performance and quality standards based on established contact center metrics.
• Provides customer service in a high pace contact center environment over the phone, via live chats and emails .
• Documents all member or provider information and communications for quality and performance tracking through the Customer Relationship Management (CRM) applications .

 Key Requirements and Technology Experience:

• Key Skills;  Customer Service Experience .
• Call Handling Experience .
• MS Office Proficiency .
• Telephony soft skills/reliable internet connection
• Call Center Representative experience
• Customer service skills / Computer literate
• Team player skills
• Remote work experience
• Health plans experience
• High School Diploma/GED

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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