Care Management Support Coordinator II

Immediate need for a talented Care Management Support Coordinator II. This is a 06+months contract opportunity with long-term potential and is located in San Antonio, TX(REMOTE). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-85417

Pay Range: $18 - $18.50/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Maintain logs and tracking for audit readiness and reporting.
• Performance Expectations: • Compliance: Maintain 100% adherence to contractual timeframes. •
• Quality: Achieve a 97% or higher quality rating on documentation handling. •
• Productivity: Complete 98%–100% of member service goals daily. •
• Error Rate: Maintain an average error rate of 3% or less. Interaction Level: • Communication is primarily virtual, using email, Teams, and shared systems. •
• Low interaction with external departments or cross-functional partners outside the immediate workflow. •
• High interaction within the team environment, including regular communication with team members, team leads, and the manager via Microsoft Teams for task updates, support, and collaboration. Work Environment: •
• Fully remote, structured, and production driven. • High focus on accuracy, timeliness, and compliance.
• This role offers a unique opportunity to contribute to a mission-driven team that directly supports the health and well-being of our members across Texas.
• As part of the Centralized Fax Team, the Care Management Support Coordinator II plays a critical role in ensuring that essential documentation is processed accurately and routed efficiently, helping prevent service delays and ensuring timely care for vulnerable populations

Key Requirements and Technology Experience: 

• Key Skills;Organizational and multi-tasking ability – High 
• Adaptability to change – High 
• Prior MCO experience– Intermediate to advanced
• Proficiency in Microsoft Office and Teams 
• Strong critical thinking and problem-solving skills 
• Positive, team-oriented attitude  
• Disqualifiers:  • Inability to meet daily productivity or quality standards 
• Lack of experience in structured, metric-driven environments 
• Compliance: 100% adherence to contractual timeframes
• Quality: Maintain a 97% or higher quality rating 
• Productivity: Complete 98%–100% of daily member service goals 
• Error Rate: Maintain an average error rate of 3% or less

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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