Customer Support & Advocate Specialist

Immediate need for a talented Customer Support & Advocate Specialist. This is a 06 months contract opportunity with long-term potential and is located in Plano, TX(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-88821

Pay Range: $23 - $25/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Assist the Service Desk by actively taking intake calls
• Provide top-notch customer focused support
• Have excellent written and verbal communication skills
• Engage in cross-training efforts amongst peers where applicable
• Contribute to site level operational readiness and process improvements
• Effectively manage up as needed
• Self-aware of gaps in skills and works to improve
• Frequently collaborates with site lead, acting as back-up when delegated
• Cross-platform collaboration with immediate peers

• Key skills; Mac support, Windows Support, Service Now
• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in tech support and administration
• At least 1 year of remote tech administration and end user support
• At least 1 year of experience with Windows 10
• At least 1 year of experience with ticketing and traffic reporting tools (Zendesk, HPSM, Client)
• Bachelor’s Degree in Business, Information Systems, Computer Science, or military experience
• 1 years of experience with Active Directory services integration
• 1 years of experience with defining, implementing, and leveraging process (change, incident, problem) management functions
• 1 years of experience with virtualization technologies, to include VMWare tools (Fusion, ESX)
• 1 years of macOS Server administration experience
• 1 years of experience with Active Directory
• 1 years of experience with macOS – High Sierra or earlier operating system
• 1 years of experience with platform management and integration, to include JAMF Casper Suite or SCCM
• 1 years of experience with productivity tools running on Client, to include MS Office, Lync or Skype
• 1 years of experience with Client experience supporting 100 end users
• 1 years of experience with image deployment, software and system testing and encryption and security tools (McAfee) on Windows and macOS
• Apple certification(s)

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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