Service Desk Associate

Immediate need for a talented Service Desk Associate. This is a 08 months contract opportunity with long-term potential and is located in Bartlesville, OK (Onsite). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25-91037
 
Pay Range: $18 - $22/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Respond to incoming support requests via phone, chat, email, and support tickets in a courteous and professional manner.
• Build strong working relationships with key operators, IT colleagues, and end users to deliver exceptional service.
• Prioritize and schedule support requests based on urgency and impact.
• Escalate complex issues to senior technicians or specialized teams as needed.
• Utilize diagnostic tools and utilities to troubleshoot hardware and software problems.
• Gain and maintain proficiency in the organization’s supported software and hardware systems.
• Perform hands-on technical tasks including software installation and upgrades, hardware setup, system configuration, and file backup implementation.
• Conduct routine preventative maintenance on workstations, printers, and peripheral devices.
• Follow up with users to ensure resolution and satisfaction post-support.
• Create and maintain user support documentation, including Knowledge Base articles and FAQs.

Key Requirements and Technology Experience:

• Key Skills: Desktop Support, Installing, configuring, troubleshooting, ticketing system.
• 1 to 3 years of relevant experience in IT support or a related technical role.
• Demonstrated ability to provide technical, functional, and administrative support.
• General understanding of departmental systems, terminology, and procedures.
• Capable of performing routine tasks independently and solving basic technical issues.
• Strong communication skills and a customer-focused mindset.

Our client is a leading Dominion energy Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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