L2 application support engineer

Immediate need for a talented L2 application support engineer. This is a 12+ months contract opportunity with long-term potential and is located in Plano, TX (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-86589

Pay Range: $58 - $60/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Monitor and deliver PB Margin and Risk Control Batches
• Support users on complex technical issues, problems related to supported applications, networks, servers and workstations.
• Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
• Identify solutions to work around open issues / problems that are under investigation or pending resolution.
• Work directly with technology/development staff, and end users for any support related issue.
• Responsible for incident management and conducting proper problem follow-up.
• Improve documentation of support policies and procedures.
• Understanding, in depth, the business processes supported by the system.
• Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
• To ensure that applications and related services are documented and kept current.
• Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications.

Key Requirements and Technology Experience: 

• Key skills; L2 Support, (Brokerage, Margin, Risk Control)
• Must be hands-on and involved with the day-to-day technical details.
• Must have prior production support experience
• Must have strong communications skills
• Strong knowledge of UNIX
• Strong analytical and troubleshooting skills
• Self-motivated with a positive attitude.
• Experience writing Perl or UNIX (Solaris and Linux) shells scripts.
• Experience with MS SQL, Sybase.
• Experience with Windows Clustering and Autosys.
• Experience with ITRS Geneos.
• Able to work in a fast pace environment

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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