L2 Tech

Immediate need for a talented L2 Tech. This is a 12 Months Contract opportunity with long-term potential and is located in Danvers, MA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-94783

Pay Range: $25 - $27/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Performs analysis, diagnosis, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies, and associated problems.
• Performs analysis, diagnosis, installation, and resolution of remote access technologies and associated problems.
• Performs analysis, diagnosis, coordination, and planning of horizontal network cable management processes including installation, moves, adds, changes, and repairs.
• Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
• Works independently with little to no direct supervision in analysis, design, and implementation of desktop solutions to fulfill business unit requirements.
• Acts as a technical liaison with user groups and other IT partners for systems support and implementation.
• Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
• Responsible for partnering with the business units supported to understand the business impact of support issues.
• Responsible for the analysis, design, and implementation of desktop technology life cycle management processes including technology procurement, refresh, and disposition.
• Responsible for project analysis, design, coordination, and planning for all technical components of desktop related projects.
• Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds, and changes within the desktop computing environment.
• Demonstrates creativity and initiative in problem solving.
• Technical documentation of hardware/software additions or changes.
• Updates inventory additions and changes to the inventory database.
• Updates and closes trouble tickets and service requests.

Key Requirements and Technology Experience:

• Skills-Advanced knowledge and understanding of Windows, Client, Linux, desktop. Able to troubleshoot break fix, common applications like Outlook
• Advanced knowledge and understanding of Windows desktop operating systems
• Pharma Experience in Manufacturing, Labs & Logistics, understanding of GXP and GMP and change management process
• 5 years of progressive experience in the desktop environment, at least 1 year with desktop Linux environment, knowledge of validated systems (GxP)
• Advanced knowledge and understanding of Windows desktop operating systems
• Advanced knowledge and understanding of Linux on the desktop, requires previous Ubuntu experience - KEY requirement - knowledge of how scripts work - shell scripts, pearl
• Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems, and office automation software, with expert level knowledge in at least one area of specialization
• Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks
• Ability to perform troubleshooting and analysis of PC hardware, PC operating systems (Windows 7, Windows 10, Linux) and office automation software, with expert level knowledge in at least one area of specialization.
• Ability to perform troubleshooting and analysis of Microsoft Office 365
• Intermediate knowledge and understanding of LAN environments
• Intermediate knowledge of communication protocols
• Intermediate knowledge of LAN based e-mail systems (e.g., Outlook, MS Exchange)
• Creativity and advanced problem-solving skills that lead to effective solutions to complex and varied problems.

Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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