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Job Requirements of Senior Technical Support:
-
Employment Type:
Contractor
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Location:
Wilmington, DE (Onsite)
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Senior Technical Support
Pyramid Consulting, Inc
Wilmington, DE (Onsite)
Contractor
Immediate need for a talented Senior Technical Support. This is a 06 Months Contract opportunity with long-term potential and is located in Wilmington DE (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID: 25-88343
Pay Range: $25 - $27/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#was3 J2W:CB3
Job ID: 25-88343
Pay Range: $25 - $27/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Provide endpoint vulnerability remediation support using various tools and techniques to remediate cybersecurity vulnerabilities
- Monitor and respond quickly and effectively to calls received to the Client Desk
- Interact with end users via soft phone or chat modules to resolve desktop vulnerabilities
- Remotely access and support end-user machines to achieve first call resolution
- Utilize Client as the ticketing tool to track and escalate incidents for end users
- Participate in projects and program initiatives within the team.
- Skills-Technical Support, Windows OS Support, Vulnerability Assessment.
- High School Diploma, GED or equivalent certification
- At least 1 year of remote help desk support experience
- Bachelor's Degree or military experience
- 1 year of equivalent Client support experience
- 1 years of equivalent Windows OS support experience
- 2 years of end-user support experience
- 1 years experience with Client
- 1 years of experience with Vulnerability Assessment tools (Qualys, Rapid7, Crowdstrike, BeyondTrust)
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy .
#was3 J2W:CB3
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