IT Specialist - Technical Support (Entry Level)

Immediate need for a talented IT Specialist - Technical Support (Entry Level). This is a 12 months contract opportunity with long-term potential and is located in Logan, UT (Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-87929

Pay Range: $28 - $30.40/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• There will be occasional travel between this and our other office location in Logan, approximately 8 miles apart. But this role's desk is at the 965 W address.
• Shift: The regular shift for this position is 7:00 am to 3:30 or 4:00 pm, depending on whether the individual wishes to take a 30-minute or 60-minute lunch. There will be an occasional need to work outside these hours (arrival as early as 6:00 am, plus some weekend work), but the schedule will be adjusted as needed to keep within 40 hours
• The Desktop Support role is responsible for providing courteous technical support to employees.
• Follow established procedures to independently manage tickets providing desktop support for internal staff working locally and remotely in home offices.
• Provide quality customer service for employees including occasional help for leadership team.
• Build, configure, and maintain laptop and desktop PCs as well as support printers, desk/soft phones, and mobile devices.
• Setup company new hires including equipment, accounts, and provide IT orientation. Refresh employee PCs when they reach end of lifecycle.
• Microsoft Win11 OS support including BitLocker drive encryption.
• Support for MS Apps: Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive.
• Access Management using Active Directory and other account administration tools.
• Audio/Video support for video conferencing, TVs, and projectors.
• Participate in IT projects.
• Additional IT-related work as required.

Key Requirements and Technology Experience: 

• Key Skills; Desktop Support
• Knowledge and exposure to network technologies and concepts (DHCP, VLANs, Firewalls, etc)
• Ticketing Systems
• Experience managing Windows computers in a large environment
• General knowledge and exposure to network technologies and concepts (DHCP, VLANs, Firewalls, etc)
• Experience with ticket-driven workflows, including proper and thorough ticket documentation
•  A proactive, problem-solving attitude
• An attitude of continuous improvement
• A customer-service oriented approach
• Minimum 1 year supporting Microsoft environment: Active Directory, Win11, MS Apps inc. Outlook, etc.
• Customer service orientation with good communication skills. Windows 11 knowledge.
• Installing, configuring, and troubleshooting MS Apps (including Outlook).
• Active Directory object management including domain joined PCs and Shared Folder permissions.
• MS 365 Certified: Modern Desktop Administrator Associate; Dell.
• Standing or sitting for long periods of time may be necessary.
• IT employees occasionally must lift up to 50 pounds.

Our client is a leading Biotechnology and life sciences Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy