Tech Support Analyst II

Immediate need for a talented Tech Support Analyst II. This is a 03 months contract opportunity with long-term potential and is located in Chester, SC(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-92689

Pay Range: $25 - $27/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Requirements and Technology Experience: 

• Key skills; "IT Level 1/2 Support", "Windows Support", "macOS & iOS Support", "Citrix/Thin Clients/IGEL", "M365 Support", "Active Directory", "Intune/MDM", "Desktop/Laptop Imaging", "Network Connectivity Troubleshooting", "Hardware/Software Support"
• Bachelor's degree or equivalent in Information Technology, Computer Science, Engineering or related field.
• Minimum 1 year of experience in IT Level 1 support, 2-3 years’ experience in IT Level 1/Level 2 support preferred.
• Experience providing technical support in an enterprise environment, consisting of Windows PCs, thin clients/Citrix/IGELs, macOS, and iOS devices.
• Experience supporting M365 applications, and email systems such as Exchange/Outlook.
• Experience troubleshooting issues clients may be having when connecting to or using network services.
• Excellent customer service skills with an ability to demonstrate empathy.
• Experience supporting both onsite and remote users.
• Experience providing Executive-level support.
• Strong troubleshooting, investigative and problem-solving skills.
• Ability to design and develop end-user & training documentation.
• Enthusiastic and pleasant attitude.
• Strong desire to learn.
• Collaborative team player who can effectively participate in global departmental level meetings and positively influence outcomes.
• Upholds best practice standards as well as departmental policies and procedures.
• Excellent listening skills, verbal and written communication
• Solid Active Directory knowledge (managing user accounts throughout their lifecycle, familiarity with use of OUs, security groups, GPOs, etc.).
• Experience imaging/deploying desktops, laptops & mobile devices.
• Experience supporting mobile devices using Intune or other MDM solution.
• Experience configuring and managing desk/soft phones using Avaya or other platforms.
• ITIL Foundation certificate.
• Apple Certified Support Professional / Apple Certified IT Professional certification
• In possession of valid driver’s license. Able to travel frequently to supported regional locations (25%).

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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