Digital Product Owner (AI & Contact Center Solutions)

Immediate need for a talented Digital Product Owner (AI & Contact Center Solutions). This is a 12+ Months contract opportunity with long-term potential, and it is US (Remote). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-01543

Pay Range: $45 - $50/hour. (Depending on Experience). Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities

• Act as the primary liaison between business stakeholders, contact center operations, and IT delivery teams
• Own and prioritize the product and automation backlog to align with business strategy and customer needs
• Lead requirements elicitation, documentation, refinement, and acceptance across Agile and Waterfall initiatives
• Serve as the day-to-day decision maker for scope, priorities, and trade-offs
• Drive development and deployment of AI-enabled contact center capabilities
• Collaborate with UX, developers, testers, and vendors to deliver roadmap-aligned solutions
• Review, accept, and prioritize new features, enhancements, and defect fixes
• Identify risks, escalate issues, and recommend solutions
• Define success metrics and support business adoption and change readiness
• Mentor and coach less experienced Product Owners or team members.
• Voice of the contact center and stakeholders to develop the product that delivers the most value.
• Accountable for the development and deployment of AI-enabled contact center capabilities

Key Requirements and Technology Experience: 

• Key skills; “Product Owner", "Product backlog”, “Contact Center or call center”, “Figma", “Automation, “AI”, “Jira”
• Product Owner - 5+ years
• Product Backlog Management – 5+ years
• Contact Center Operations Knowledge – 3–5 years
• Automation Strategy & Requirements – 3–5 years
• AI Experience (Contact Center or Enterprise AI) – 2–4 years
• Prioritize automation backlog and requirements
• Agile Frameworks (Scrum/Kanban)
• trategic Thinking & Road mapping
• Jira and Figma
• Technical problem solving
• Cost-benefit analysis
• Data-driven decision-making

Our client is a leading Banking, Financial Services, and Insurance industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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