Care Management Support Coordinator II

Immediate need for a talented Care Management Support Coordinator II. This is a 03 Months Contract opportunity with long-term potential and is located in U.S.(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-90922

Pay Range: $21 - $23/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Call Center making outbound calls supporting Care management Team
• Fast Paced Call Center -making outbound calls to existing members.
• Calling existing members and discussing member’s care/ medical reasons for members to sign up for the program.
• Enrolling members into Care Management program
• Production/Sales based role-They will be monitored on the number of members they sign up for program, call volume and caseload
• Making a minimum of 60 calls per day in a fast-paced environment
• Data Entry into True Care
• Ability to navigate multiple systems.
• Excel exp required for basic reporting.
• Healthcare experience required!
• Call Center Experience Required
• Sales experience highly preferred ability to make sale pitch to existing members
• Role may change at some point-must be open to change and flexible on types of calls they are making (depends on need of business) they will remain on the phones but the types of calls they handle can vary.
• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
• Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
• May apply working knowledge of assigned health plan(s) activities and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
• Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
• Performs other duties as assigned
• Complies with all policies and standards

Key Requirements and Technology Experience:

• Skills-  [“Healthcare” , “Data entry”, “call center”].
• Requires a High School diploma or GED
• Requires 1 – 2 years of related experience

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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