Web Content Manager - HS

Description:
Essential Functions: Engages with large stakeholder groups to identify research needs and evangelize for appropriate user research early and often in the solutioning process. Synthesize cross experience findings and results, which may be done by other team members or secondary research sources, with keen eye to inform and influence decision making, advocating for user and identifying trade-offs as needed. Comfortable presenting to large stakeholder groups. Conducts user interviews and research, from goals/needs assessment all the way to summative evaluations. Using qualitative and connecting quantitative data to inform results to guide and make impactful user-centered experience decisions. Suggests and pilots internal work process efficiencies that the team can align to. Works to build a collaborative, end-to-end engagement process both internally and externally with teams so that user research is a trusted partner early-on and through-out the product development cycle in reflecting consumer and business values. Advocates for meaningful use even when it might not be popular. Utilizes/Draws from personas to carry out research and heuristic analysis. Writes, moderates and reports on usability studies using established testing methodologies and configurations. Creates test plans for straight-forward and complex projects. Evaluates and integrates feedback from stakeholders to create moderators guides for testing. Works independently and/or with stakeholders to create participant recruiting screeners. Conducts qualitative and quantitative analysis of testing results using standard methodologies. Develops recommendations based on test results. Reports on test results. Conducts and coordinates Usability tests using standard and best practice testing methodologies and configurations. Coordinates testing logistics including recruiting, incentives, parking validation, locations (room scheduling, may be multiple locations, or outside vendor). Sets up and tears down usability lab and observation room(s) including configuring the software and computer hardware (camera, laptop, networking, cables, etc.). Recruits participants as needed. Manages overall experience of participants- escorting them to and from the testing room and handling incentives. Provides support for creating test stimuli - producing cards for card sorts, basic HTML clickpaths, or paper prototypes. Arranges testing materials - ensuring that there are an appropriate number of collated copies of moderator's guides and participant demographics for the test and observation rooms. Adheres to our compliance practices for user and data protection. Strong ability to be self-organized and proactive in suggesting and bringing about positive change. Ability to juggle multiple, concurrent projects and collaborate toward maturing the user research processes for the team. ENTER YEARS OF EXPERIENCE REQUIRED:J2W:CB3