Technical Analyst – User Enablement

Immediate need for a talented Technical Analyst – User Enablement. This is a 04+ Months Contract opportunity with long-term potential and is located in Atlanta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-84560

Pay Range: $55 - $59/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Documentation & Knowledge Management
• Create and maintain clear, user-friendly guides, FAQs, and training materials.
• Develop quick-reference sheets, video snippets, and visual aids to simplify adoption.
• Keep knowledge bases current as tools and policies evolve.
• Training & Enablement
• Act as a Copilot and collaboration tools evangelist—driving awareness and best practices.
• Deliver virtual and in-person training sessions tailored for different user groups.
• Build scenario-based learning exercises to demonstrate practical use cases.
• Analytics & Feedback
• Provide insights to leadership on training effectiveness and opportunities for improvement.
• Collect and incorporate user feedback into documentation and training cycles.
• Use ticket data, usage reports, and adoption metrics to identify trends and pain points.

Key Requirements and Technology Experience:

• Skills-Technical knowledge of collaboration tools (Microsoft 365, Teams, SharePoint, OneDrive, Outlook) and AI Assistants
• Ability to create clear and user-friendly documentation
• Training and facilitation expertise
• Analytical and problem-solving abilities
• Strong communication and engagement skills
• Possess a change management and enablement mindset
• Understanding of AI/ML concepts as they relate to productivity.
• Prior experience in IT support, technical training, or user enablement.
• Familiarity with ITSM tools (ex. ServiceNow).
• Proficiency in Microsoft tools and applications and enterprise security policies.
• Change Adoption & Continuous Improvement
• Communicate the “value story” of collaboration platforms and AI assistants.
• Partner with change management teams to encourage adoption of new tools and features.
• Stay ahead of platform updates and proactively prepare user-facing materials.

Our client is a leading automotive Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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