Customer Service Representative

Immediate need for a talented Customer Service Representative . This is a Fulltime opportunity with long-term potential and is located in Atlanta, GA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-05148

Pay Range: $20 - $21/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Handle inbound and outbound calls in both English and Spanish
• Assist residents, applicants, and prospects with inquiries and concerns
• Resolve customer issues efficiently while following company policies and procedures
• Navigate multiple queues and service categories effectively
• Maintain a high standard of customer satisfaction and service excellence
• Document interactions accurately in the system

Key Requirements and Technology Experience:

• Must have skills: - ["Bilingual Spanish English", "Customer Service", "Call Center Support", "Inbound & Outbound Calls", "Voice Support", "Resident Services Support", "Multi-Queue Handling"]
• Bilingual fluency in Spanish and English (spoken and written) — native or near-native proficiency
• Minimum 6 months of customer service or call center experience, preferably in voice support
• Experience handling inbound and outbound calls
• Ability to manage multiple service queues, including:
• Maintenance
• Resident Services
• Lead-to-Lease
• Renewals
• Strong communication skills with demonstrated:
• Empathy
• Problem-solving ability
• Professionalism during challenging interactions
• Comfortable working onsite in Atlanta, GA
• Flexible availability to work shifts between 9:00 AM – 8:00 PM (two shift schedules)

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar fulltime positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
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