Order Coordinator I

Immediate need for a talented Order Coordinator I.  This is a 06+ Months Contract To Hire opportunity with long-term potential and is location in Charlotte, NC (Remote) Please review the job description below and contact me ASAP if you are interested.

Job Diva ID:  26-13919

Pay Range: $20-$23 hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Role supports order fulfillment by reviewing documentation, entering data into internal systems, and coordinating with cross-functional teams to meet delivery timelines.
• The Order Coordinator I learns the foundational processes, tools, and service types required in a fast-paced telecom environment.
• 5%
• Prepare reports for management as required.
• Perform miscellaneous duties as assigned by management, including customer account research, special reports and projects.
• 95%      
• Review and validate sales orders for completeness, accuracy, and compliance with internal policies.
• Enter service orders into the company’s billing systems.
• Track orders and follow up with internal teams to ensure timely progression through each stage.
• Communicate order status updates and potential delays to internal stakeholders (e.g., Sales, Customer Support).
• Identify and escalate order discrepancies or missing information promptly.
• Support audits and data quality initiatives by ensuring all records are up to date and accurate.
• Participate in training sessions and develop knowledge of telecom services, including voice, data, internet, and transport circuits.

Key Requirements and Technology Experience: 

• Must have skills: Data Entry, Order, Order processing, Billing, ServiceNow
• High school diploma or equivalent; Associate’s degree in business, telecommunications, or related field preferred.
• Relevant experience (data entry, order processing, customer service, or telecom-related work) preferred.
• Basic knowledge of telecommunications terminology (e.g., circuits, bandwidth, service IDs) preferred.
• Strong attention to detail and high level of accuracy in data entry.
• Excellent organizational skills and ability to manage time effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication skills and willingness to learn in a team-oriented environment.

Our client is a leading Fiber infrastructure and telecommunications Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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