IT Helpdesk Support

Immediate need for a talented IT Help Desk. This is a 15+ months contract opportunity with long-term potential and is located in Artesia, NM (On-site (must be local to Artesia, NM)). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-84116

Pay Range: $22 - $25/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Provides Tier 1 support primarily, and as needed and assigned Tier 2 support.
• Receives and responds to user requests, providing users with technical support and resolving routine problems concerning information and voice systems-related issues and other information.
• Receives and coordinates, as needed, all levels of technical questions from users.
• Documents all user requests and enters status data from user calls into the Help Desk application; writes regular reports.
• Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request.
• Installs software, hardware, and peripheral components.
• Creates packages for quick install of all applications.
• Maintains desktop hardware and peripherals inventory within the asset management system.
• Installs, maintains, coordinates telecommunications and server hardware installation and configuration under close supervision.
• Maintains physical security and logical security accounts for assigned systems.
• Monitors and resolves entry-level issues relating to systems, network, and security
• Performs entry-level remedial actions to correct problems
• Writes clear, concise, and accurate procedural documentation, provides basic training to users on new company-provided product releases and new products

 
Key Requirements and Technology Experience:  

• Key skills; Troubleshooting, PC, Desktop, Tier 1
• Basic computer skills, decision-making, analytical, problem-solving and interpersonal skills.
• Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication.
• Will be required to obtain the following certifications in the prescribed time frame from the effective date of assignment: A+ in 6 months; MCP in 12 months.

 

Our client is a leading Manufacturing Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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