Lead Consultant - Infrastructure Management in New York, NY at Pyramid Consulting, Inc

Date Posted: 7/3/2020

Job Snapshot

Job Description

Immediate need for a talented Lead Consultant - Infrastructure Management  with experience in the IT Industry. This is a 6+ Months contract opportunity with long-term potential and is located in New York, NY. Please review the job description below.
Job ID: 20-18846

Key Responsibilities:
  • Diagnose and resolve hardware and software issues in conjunction with Central IT Service Desk.
  • Perform installation, configuration and deployment of operating systems and standard software for laptops and desktop computers
  • Able to perform basic Audio/Video related troubleshooting (Crestron, VoIP, Skype for Business, Microsoft Teams, meeting room equipment fitouts)
  • Provide Audio & Video (AV) support for office meetings and conferences, activities include establishing Video Conference sessions, dialling into Audio Conference and troubleshooting AV related issues.
  • Assist in the setup of new hires computers and mobile devices based in accordance with the Policies and Procedures Manual. (New hire accounts are provisioned by Central IT Service Desk)
  • Configure and support mobile devices (i.e. iOS Mobile devices on iPhone and iPad)
  • Verify and/or troubleshoot any computer building issue using the SOE/build image provided.
  • Support evaluation and procurement of new IT equipment (laptops, desktop computers, printers and IT peripherals).
  • Assist in the assessment and evaluation of recommended computer model(s).
  • Assess and update endpoint devices with antivirus files and also to handle security incidents such as malware and virus attacks - by isolating the computer and to cleanse base on guidance from Vendor IT Security team.
  • Preventive Maintenance to cover the computer endpoints, rebuilding each computers once a year to keep it up-to-date in terms of configuration, software and updates, and to keep performance at agreed levels
  • Provide on-site support including monitoring of IT Infrastructure equipment in server/hub room.
  • Provide on-site support and co-ordination with IT vendors and service Providers
  • Perform regular (or daily) checks on IT Infrastructure to ensure availability and performance.
  • Conduct Preventive Maintenance on IT Equipment to lessen the likelihood of breakdown or enhance performance.
  • Maintain IT asset (hardware and software) inventory through active tracking, physical verification and asset tagging.
  • Secure de-commissioning of obsolete IT Equipment and their disposal as per Customer policies and regulatory requirements
Key Requirements and Technology Experience:
  • 15 + experience in End User Environment providing Deskside IT support, Audio/Video services, preferably in managing outsourced IT services
  • Demonstrated experience and knowledge across all facets of End user computing, Audio/Video, Cyber/IT Security and infrastructure (e.g., o365 cloud environments, IT equipment room operations)
  • Preferred at least MCSE, CCNA & ITIL certification
  • Strong customer service focus and experience working with both end users and senior leadership
  • Strong project management skills & ability to work in strategic / operational environments
  • Excellent written and verbal communication
  • Demonstrated experience as a leader with people & vendor management
  • Stakeholder management that includes senior executives as end users, vendor/partners, overseas office colleagues
Our client is a leading IT Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.  J2W:CB3