Service Desk Agent in Tulsa, OK at Pyramid Consulting, Inc

Date Posted: 6/30/2020

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Tulsa, OK
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/30/2020

Job Description

Job Title:Call Center Agent
Duration: 12+ Months
Location: Tulsa OK 74116
Immediate Role

 
General Responsibilities:
•         To log, validate and diagnose customer issues, on the full range of products and applications used on the customer site.
•         Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group.
•         Escalation and management of calls to agreed service levels.
•         Excellent attendance and punctuality are required.
 
Duties:
•         Answer contacts promptly and professionally
•         Log/Validate all contacts Call Handling Database
•         Resolve a high percentage of customer problems using the relevant tools and systems
•         Manage end to end all calls logged, providing regular updates to customers on call status
•         Complete follow-on actions as appropriate
•         Invoke Escalation Procedures within defined time frames
•         Adhere to Policies & Procedures
•         Work to achieve individual and team goals
•         Protect confidential and sensitive information and materials

#DEL J2W:CB3

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