Systems Analysis Advisor in Philadelphia, PA at Pyramid Consulting, Inc

Date Posted: 6/28/2020

Job Snapshot

Job Description

Immediate need for a talented Systems Analysis Advisor with experience in the Insurance Industry.
This is a 06+ Months Contract opportunity with long-term potential and is located in Philadelphia, PA. Please review the job description below.
Job ID: 20-18521

Key Requirements and Technology Experience:
  • Acts as the primary lead for managing day-to-day production operations for outsourced managed systems including Sales and Policy Administration.
  • Enrollment, Medical Underwriting, and Billing.
  • Claims and Leave Management; and Financial Management systems.
  • Provides comprehensive consultation to business unit and outsourced managed services partner at the highest technical level on all phases of issue analysis, incident management and problem management
  • Acts as the production support technical management lead partnering with operational readiness team in coordinating and implementing new capabilities or enhancements into the production environment
  • Acts as the production lead for reviewing, coordinating and implementing baseline production changes across the Group release calendar.
  • Works closely with client Technology Services (CTS) to deliver high availability systems for business customers and clients.
  • Participates in priority incident management crisis calls, weekly calls with IT and business partners on issues impacting business productivity.
  • Coordinate with project and software delivery teams on sessions for new applications transitioning to production support.
  • Ensure ITSM processes are adhered to.
  • Ensure that projects are delivered on time and within budget and are of the highest quality, meeting all team standards.
  • Ensure that production support SLA metrics are met monthly.
  • Researches and evaluates alternative solutions and recommends the most efficient and cost effective application programming solution for continuous improvement opportunities.
  • At least five, typically eight or more years of solid, diverse work experience in IT with a minimum of three years experience in application program development, or the equivalent in education and work experience.
  • Demonstrated history of strong communication and collaboration abilities in a highly matrixed environment.
  • Strong analytical skills.
  • Strong planning abilities highly desirable.
  • Knowledge of or experience in the following technologies:
  • ServiceNow or other ITSM tool.
  • MS SQL Server.
  • Oracle/PL SQL.
  • Linux (Redhat) experience a plus.
  • Rally Agile Central.
  • CA ESP or other batch scheduling tool.
  • Splunk.
  • Creative problem solver.
  • Innovative thinker.
  • Energetic and self-starter.
  • Team player.
  • Good communication skills.
Our client is a leading Insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.