Audio/Video Technician or Video Operation Technician

Immediate need for a talented Audio/Video Technician or Video Operation Technician. This is a 12 months contract opportunity with long-term potential and is located in Mclean VA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-86304

Pay Range: $30 - $35/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Dedicated Video Bridge Operator to support high visibility support incidents
• Software/Equipment to support includes Crestron, Zoom, PolyCom and Windows10
• Coordinate with Event and Exec support teams for equipment pre-checks and quality control of events
• Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications
• Effectively communicate with team members and customers while being influential on new ideas and processes.
• Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and Win10 PCs
• Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.
• Ability to identify root cause incidents and capture key details to expedite resolution with vendors and provide status to the team in a timely manner
• Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility
• Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution
• Proactively monitor endpoints and escalate to site owners as necessary

Key Requirements and Technology Experience: 

• Key skills; Video Operations, Crestron, Polycom
• 5 years of IT experience with hardware and software support in a corporate environment
• Extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings
• Excellent customer service skills and detail oriented in a highly energetic corporate environment
• Proficient in audio signal flows
• Experience with Client or other Helpdesk software
• Team player who works well with others in a fast-paced environment
• AV Console Programming is a plus
• Scripting in PowerShell is also a plus

Our client is a leading Financial Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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