Customer Service Advocate

Immediate need for a talented Customer Service Advocate . This is a 12+ months contract opportunity with long-term potential and is located in U.S(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID: 25-74426
 
Pay Range: $21 - $22/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities: 

• Shift: This is for EST time zone 9:00am EST to 6:30pm EST or 9:15am EST to 6:45pm EST or 9:30am to 7:00
• This is For CST time Zone 8:00am to 5:30pm CST or 8:15am to 5:45pm CST or 8:30am to 6:00PM CST 
• Serves as the first-line advocate that focuses on resolving inquiries, issues, or concerns for members and/or providers.
• Leverages a variety of communication channels to provide members and/or providers with timely, accurate, and personalized support on routine complaints
• Taking inbound calls from members and providers to help answer questions about Benefits.
• Handles broker calls and email inquiries about any issues the broker maybe having with their online portal, commissions, contracting or member applications
• Taking 75-100 calls
• Measured by adherence to schedule, call quality, and measure attendance
• Ability to assist members and providers with healthcare needs to transforming members lives one call at a time.

 
Key Requirements and Technology Experience:  

• Key skills; 1+ years Healthcare Call Center
• Microsoft programs at least 1 year experience (including below)
• Proficient in Microsoft Apps
• Medical/Healthcare experience
• Healthcare call center
• Patient advocate or medical billing
• 1+ years Customer Service
• 1+ years Call Center
• Microsoft programs at least 1 year experience (including below)
• Proficient in Microsoft Apps
• Data entry
• Ability to multitask with calls and emails
• High School Diploma / GED. 1+ year of customer service or health insurance industry experience.

 

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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