Care Management Support Coordinator II

Immediate need for a talented Care Management Support Coordinator II. This is a 04 Months Contract opportunity with long-term potential and is located in DE, PA, NJ, MD (Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID:25-92327

Pay Range: $20 - $22/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
• Provides support to members to connect them to other health plans and community resources to ensure they are receiving high-quality customer care/service
• May apply working knowledge of assigned health plan(s), activities, and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns, which may include explaining care plan procedures and protocols
• Supports member onboarding and day-to-day administrative duties, including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements, and provides to providers as needed
• Knowledge of existing benefits and resources locally, and make referrals to address Social Determinants of Health (SDOH) needs
• Performs other duties as assigned. Complies with all policies and standards

Key Requirements and Technology Experience:

• Skills-Knowledge of medical terminology
• Excellent verbal and written communication skills
• Proficiency with EMR, CRM & Computer Literacy
• 2 years of Patient Assessment/Screening Experience in a Managed Care/Medical setting. Experience and the ability to manage high call volumes (50 inbound and outbound calls daily)
• High School diploma or equivalent required. 

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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