Care Coordinator II

Immediate need for a talented Care Coordinator II. This is a 12 months (Contract-to-Hire) opportunity with long-term potential and is located in AZ(Remote). Please review the job description below and contact me ASAP if you are interested.
 
Job ID:25- 88321
 
Pay Range: $22 - $23/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• This team conducts post-discharge outreach to AZCH Members post hospital or facility release.
• Goal to ensure services/appointments are in place to prevent readmission.
• Team culture is positive, collaborative, and supportive.
• Key projects include helping to improve Plan All-Cause Readmission Rates and Follow Up After Hospitalization Rates.
• This is a temp role to support the team while key leader is out of office on LOA.
• In the morning, staff receive list of members needing post-hospital call.
• The staff is required to make 1st call and set out reminder task for 2nd call if unable to contact.
• If successful contact is made, staff will complete post hospital assessment, help close any identified gaps, make referral to CM if appropriate, provide education about self-management resources, and complete appropriate documentation.
• Any follow up calls for unable to reach members will be completed and mailing of UTR letter if needed.
• Staff are assigned daily calls however also have follow up call.
• We are reassessing the volume of calls in comparison to overall reach rate and other team priorities/needs.
• This target may increase/decrease depending on identified efficiencies.
• This role is unique that it carries no caseload and critical part of daily health plan operations.

Key Requirements and Technology Experience:

• Key Skills; 2-4 years of related experience, medical or BH office setting, member/provide facing responsibility.
• Case Manager, Behavioral Health Case Manager, Medical Assistant, working with Medicaid/Medicare members, health insurance experience works well on this role.
• Health related experience (Medical or Behavioral He.alth) and Direct patient or client contact experience is required.
• Telephonic / communication / Computer skills
• Team player – someone willing to learn, has strong communication skills, etc.

Our client is a leading Healthcare Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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