Intake Care Senior Representative

Immediate need for a talented Intake Care Senior Representative. This is a 06+months contract opportunity with long-term potential and is located in , TN, NM, OK, IL, TX, MT(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-83950

Pay Range: $19 - $21/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Delivers specific delegated Utilization Management tasks assigned by a supervisor.
• Assigns client to appropriate staff member or behavioral health network provider for assessment and counseling.
• Serves as initial contact for clients and their eligible dependents requesting services.
• Responsible for customer service and relevant standards such as telephone response time.
• May make referrals within stated limits. Supports and assists with training for employees.
• May provide guidance around procedures and workflows.
• Completes day-to-day Intake Care tasks without immediate supervision but has ready access to advice from more experienced team members.
• Tasks involve a degree of forward planning and anticipation of needs/issues.
• Resolves non-routine issues escalated from more junior team members.

Key Requirements and Technology Experience: 

• Key Skills; Customer Service/Call Center Experience
• Prior experience working in a patient focused mental health, behavioral health environment

Our client is a leading health insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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