Production/Application Support

Immediate need for a talented Production/Application Support. This is a 18 Months Contract opportunity with long-term potential and is located in Jersey City NJ/Pennington NJ/NYC NY/Charlotte NC/Plano TX/Kennesaw GA/Chandler, AZ/ Newark DE (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-09439

Pay Range: $65 - $72/hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• Use of monitoring tools to proactively identify and research potential production incidents.
• Respond to alerts regarding potential production incidents.
• Escalate to advanced support as needed for problem resolution.
• Perform trending and analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact.
• Perform all environment routing, cycling, and implementation of splash pages.
• Partner with Change Operations to support all Change implementations and proactively identify potential issues resulting from the changes.
• Identify opportunities for additional monitoring and automation and partner with Monitoring Architecture and Engineering to implement.
• Develop procedures for trouble shooting and possible resolution of issues.
• Execute procedures reliably and escalate appropriately to solve incidents quickly.
• Proven team player who can work comfortably in a multicultural .NET environment.
• Proven ability to work independently, multitask and effectively work in a complex environment with a global team structure

Key Requirements and Technology Experience:

• Excellent verbal and written communication skills; Strong influencer, facilitator, and collaborator.
• Must be pro-active, enthusiastic, flexible, results driven with attention to detail.
• Knowledge of Client, Dynatrace, Sitescope, Tivoli Netcool/WebGUI,
• Experience with .NET Core, Java Virtual Machine, Windows,
• Experience in a large IT production support environment
• Basic understanding/exposure to ITIL /ITSM.
• Ability to work in non-contiguous shifts including the potential for weekends.
• ITIL Foundation/Intermediary certification
• Experience in a ITIL based role, such as Service Desk, Incident, Problem or Change Management, Triaging Issues.

Our client is a leading Financial Services Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
 
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